FAQ

1. What are the system requirements?

The system requirements for OnDemand3D™ App are as follows:

Item Requirement
CPU Intel/AMD Dual Core CPU with 2GHz or higher clock speed
Memory 2GB or higher
HDD 1GB of available space required on installation drive (250GB or more space is recommended for DICOM data)
Display AMD/nVidia VGA with 1280 x 1024 or higher resolution
OS
  • Microsoft Windows XP (SP3)
  • Microsoft Windows Vista (SP2) 32Bit/64Bit
  • Microsoft 7 (SP1) 32Bit/64Bit
Etc Keyboard, Mouse, USB port, Network card, CD/DVD Drive

Make sure the font size is set to default (100%) in Windows 7. Medium font size (125%) will distort images. The font size can be changed in any Windows OS by accessing: [Control Panel] → [Fonts] → [Change Font Size]

The system requirements for OnDemand3D™ Server are as follows:

Item Requirement
CPU Intel/AMD Dual Core CPU with 2GHz or higher clock speed
Memory 2GB or higher
HDD 1GB of available space required on installation drive (250GB or more space is recommended for DICOM data)
Display AMD/nVidia VGA with 1280 x 1024 or higher resolution
OS
  • Microsoft Windows Server 2003 (R2)
  • Microsoft Windows Server 2008 (R2)
  • Microsoft Windows XP Professional (SP3)
  • Microsoft Windows Vista (SP2) Business/Ultimate 32Bit/64Bit
  • Microsoft Windows 7 Professional/Ultimate (SP1) 32Bit/64Bit
Etc Microsoft SQL Server 2005 / 2008 (Express)

2. What user privileges do I need to run the OnDemand3D™ installer?

Your Windows account must have Administrator privileges.

3. Where can I get the installer for OnDemand3D™?

When you purchase OnDemand3D™, the installer will be included in the package in CD format. To upgrade your version of OnDemand3D™, please click here.

4. Where should I put the OnDemand3D™ installer?

Cybermed Inc. recommends that you run the installer directly from the CD or placing the installer to your desktop for easy access. After OnDemand3D™ is installed, you should also backup the installer in another location if you do not have a hard copy.

5. I have OnDemand3D™ installed. How do I install the Project Viewer on the same computer?

To install the Project Viewer, please remove OnDemand3D™ App or Dental and click on the Setup file again. Click on the option [Project Viewer] below the option [OnDemand3D App] or [OnDemand3D Dental] and proceed with the installation.

6. How do I install OnDemand3D™ software in a different language?

Click on the option [Show Language Selection Dialog] when the option appears on the setup wizard during installation.

Click next and proceed with installation, and the [OnDemand3D Language] window will appear during the installation process. Select your preferred language and click [OK].

7. How do I register my serial license?

To register your serial license, launch OnDemand3D™. If your 30 day trial period has not expired, click on [Register] to input your serial license.

If your trial period has ended, the [OnDemand3DApp Activation] window appears. Input your serial license key in the [Input Program Serial Key :] box and click [Register].

The window below appears after successful registration of OnDemand3D™.

8. Can I register my serial license without an internet connection?

An internet connection is necessary to register the serial license for OnDemand3D™. Make sure a stable internet connection without firewalls is available before registering your serial license.

9. How can I replace an existing serial number?

After loading OnDemand3D™, click on the [Info.] icon on the lower left corner and the [OnDemand3DApp Information] window appears. Click on the "Register Serial Key"button, input the serial number, and click [OK]. The window below appears after successful registration of OnDemand3D™.

10. How can I check my serial license number?

After loading OnDemand3D™, click on the [Info.] icon on the lower left corner and the [OnDemand3DApp Information] window appears. The [License Information] box at the bottom displays the license information as well as the modules included in the license.

11. How do I check my software version?

To check your software version, launch OnDemand3D™ and click the [Info.] icon on the bottom of the module bar, usually located on the lower left corner. The [Version Information] box at the top displays the software version.

12. Do I get a trial period? How can I check the remaining time?

Users get a 30 day trial period to test out OnDemand3D™. To check how many days are left, after launching OnDemand3D, click on the [Info.] icon on the bottom of the module bar, usually located on the lower left corner. The [License Information] box displays the remaining time as well as the module information.

13. Can I rename or create anonymous studies?

To rename or create anonymous studies, refer to your copy of OnDemand3D™ manual. If you have lost your hard copy of the manual, contact us so that we can provide you with a soft copy.

14. Can I burn a CD with a patient study with OnDemand3D™?

You can burn a CD in the Database Manager (DBM). Refer to your copy of OnDemand3D™ manual to learn how to burn a CD with OnDemand3D™. If you have lost your hard copy of the manual, contact us so that we can provide you with a soft copy.

15. I do not have a CD drive on my computer. Can I burn the data onto a USB stick?

You can burn the data onto a USB stick, just as you would burn a CD in the Database Manager (DBM). Refer to your copy of OnDemand3D™ manual to learn how to burn the data onto a CD or USB stick with OnDemand3D™. If you have lost your hard copy of the manual, contact us so that we can provide you with a soft copy.

16. Do I have to use the default presets in OnDemand3D™ for my CT machine?

The default presets in OnDemand3D™ are just a reference setting for your CT machine. You can use any other presets under each manufacturer as well as create your own presets depending on what you would like to view.
Click here to learn how to create your own presets.

17. Can shortcuts be customized?

No. Keyboard shortcuts cannot be customized.

18. Can I change the Quick List (module tabs) and the Toolbar position from the default setting?

After loading OnDemand3D™, click on [More] → [Setup Quick List] and the [Configure Quick List and Toolbar] window will appear. You can change the Quick List and Toolbar position left or right; top or bottom if you are using a vertical monitor.

19. How do I configure my software settings?

You can configure the software settings under [Start] → [All Programs] → [OnDemand3D App] or [OnDemand3D Dental] → [Configure OnDemand3D Application] or [Configure OnDemand3D Dental].
Database Engine, DICOM, DBM, MPR Options and Miscellaneous settings can be configured here.

20. How do I configure the settings for the DVR/Dental/In2Guide module?

Click on the "Preference" button in the DVR/Dental/In2Guide module to configure the settings. You can configure settings related to nerve marking, implant planning, hash lines, etc. in the preference window.

21. Can my CT data be used with OnDemand3D™?

Your CT data can be viewed in OnDemand3D™ as long as your CT follows the standard DICOM protocol. Click here to view our DICOM Conformance Statement.

22. Can OnDemand3D™ read MRI, CBCT data?

OnDemand3D™ can read any data in DICOM format as long as the data follows the standard DICOM protocol. Click here to view our DICOM Conformance Statement.